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SHIPPING & RETURNS

SHIPPING POLICY

  1. Shipping Methods: Tegmen Pharmaceuticals Ltd ("Tegmen PH") offers shipping services for orders placed through our website. We utilize reputable carriers to ensure timely and secure delivery of your products.

  2. Shipping Destinations: We currently offer shipping within India. For shipping to other locations, please contact our customer service team for assistance.

  3. Order Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be extended.

  4. Shipping Rates: Shipping rates are calculated based on the destination, package weight, and shipping method selected during checkout. Customers can view shipping costs before finalizing their order.

  5. Delivery Time: Delivery times vary depending on the shipping destination and selected shipping method. Estimated delivery times will be provided at checkout. Please note that unforeseen circumstances such as natural calamities delays may impact delivery times.

  6. Order Tracking: Once your order has been shipped, a tracking number will be provided via email or through your account dashboard. Customers can track the status of their shipment using the provided tracking information.

RETURN & EXCHANGE POLICY

At Tegmen Ph., our commitment to quality and customer satisfaction is crucial. However, we understand that issues can arise. 

Below are our policies for product returns and exchanges:

 

Eligibility for Returns/Exchanges: We accept returns or exchanges only if the products are received in a damaged condition. Products not to your liking, preference-based returns, or exchanges are not eligible under our policy. 

Time Frame for Returns: If your product is damaged, you must initiate a return or exchange within seven days of receiving the product.

 

Please note that our return policy aims to be fair while maintaining the integrity of our products and services.

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